Order Tracking

Once your order has shipped, you will receive an email with tracking information.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If an incorrect or incomplete address is provided and your order is returned to us, additional shipping charges may apply before the order can be reshipped.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us. We will work with the shipping carrier to investigate the issue and assist in resolving it as quickly as possible.

Please note that we are not responsible for carrier delays caused by weather, natural disasters, or other events beyond our control.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include:     
-Your order number
-Photos of the damaged item(s)
-Photos of the shipping packaging

We will review your claim and work to ensure a positive outcome.

Contact Us

If you have any questions or concerns, we are here to help guide you on your walking journey. Please contact us through our Contact Page here.